Returns & Exchanges
At Regional Wines, we strive to ensure every bottle meets our high quality standards, but we understand that sometimes a selection may not meet your expectations. If you receive a damaged or corked product, we offer a hassle-free return or exchange process within 30 days of purchase.
Initiate Your Request
Contact our customer service team via email or phone with your order number and a brief description of the issue to receive a Return Authorization.
Prepare the Package
Securely pack the remaining contents of the bottle in its original shipping materials to prevent any further breakage during transit.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Refund or Exchange
Once our cellar team inspects the returned item, we will process your full refund to the original payment method or ship out a replacement bottle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing